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How d7500 Handles Your Personal Data

At d7500, we take the handling of your personal data seriously — this page sets out exactly what we collect, why we collect it, and how you can…

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d7500 How d7500 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or delete your personal data held by d7500, our dedicated privacy team is ready to assist. You can reach us through the channels below, and we aim to respond to all data-related requests within 7 working days of receipt.

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Email Privacy Team

Send your data request or privacy query directly to our privacy inbox. Include your registered email address so we can locate your account records and process your request without delay.

Live Chat Support

Start a live chat session from inside your d7500 account to speak with an agent about a privacy concern. Our chat team can escalate data requests to the privacy team on your behalf.

Help Centre Ticket

Submit a formal written request through the Help Centre ticket system. This creates a reference number so you can track the progress of your data access or deletion request end to end.

DATA HANDLING PRACTICES

Six Ways We Protect and Manage Your Data

Our data handling practices are designed around the principle that you should always know what we hold and why we hold it.

Cookie Management

We use strictly necessary cookies to keep your session active and optional analytics cookies to understand how pages perform.

Account Security Measures

Your account password is stored using industry-standard hashing. We never store it in plain text.

Data Retention Periods

We keep your account data for as long as your account remains open and for a period thereafter as required…

Your Right to Access

You may request a copy of all personal data we hold about you at any time.

Requesting Data Changes

If any personal data we hold is inaccurate, contact our privacy team via email or live chat.

Who We Share Data With

We share personal data only with payment processors such as UPI and Paytm networks, identity-verification providers, and regulatory bodies when…

Your Privacy Questions Answered

The questions below address what our privacy practices mean for you day-to-day — from how we use your UPI or Paytm payment data to how you can remove your account entirely. If your question is not answered here, contact the privacy team directly.

We collect your name, email address, phone number, date of birth, and the payment identifiers associated with UPI, Paytm, or PhonePe transactions. We also log device type and IP address to secure your account and meet legal obligations.

Payment identifiers — such as your UPI VPA or Paytm-linked number — are stored in encrypted form and used only to process transactions and verify deposits. We do not store full bank account credentials on our servers.

Yes. Submit a deletion request via our privacy email or Help Centre ticket. We will delete your data once all legally required retention periods have elapsed, and we will confirm completion in writing to your registered email address.

No. We do not sell or rent your personal data to advertisers or marketing companies. Data is shared only with payment processors, identity-verification services, and regulators where the law requires, as described in our Privacy Policy.

Contact the privacy team by email or via live chat inside your account. After verifying your identity, we will update the relevant record and send a written confirmation to your registered email address within 7 working days.

We use session cookies to keep you logged in, performance cookies to measure page speed, and optional analytics cookies. You can accept or reject non-essential cookies at any time through the cookie settings panel at the foot of every page.

We retain your account data for a period after closure as required by applicable law in your jurisdiction — typically between 5 and 7 years for financial records. Once that period ends, all personal data is securely and permanently deleted.

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